Privacy Policy
Effective Date: 2025.07.01
Tiger Sanitation values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website, services, and communication channels, including SMS messaging.
By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please do not use our services. This policy may be updated periodically, and any changes will be reflected on this page.
Information We Collect
We and our trusted service providers may collect the following types of information:
- Name, address, and contact details (including phone number and email address)
- Account and service details you provide
- Information related to SMS communication preferences
- Website usage details, such as IP address, browser type, device information, and pages visited
- Any other information you voluntarily provide via forms, email, SMS, or social media
How We Collect Information
- Through forms submitted on our website
- When you opt in to SMS communications or contact us by phone, text, or email
- When you engage with us on social media platforms
- Automatically via cookies and similar technologies when you visit our website
How We Use Your Information
We use your personal information solely for purposes related to delivering and improving our services:
- Providing waste management and storage solutions
- Managing your account and processing service requests
- Responding to inquiries and providing customer support
- Sending service-related SMS notifications (not marketing)
- Improving website performance and user experience
- Complying with legal obligations
Important:
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information will only be used internally and by trusted partners necessary to provide our services.
SMS Text and Communications
Our goal at Tiger Sanitation is to provide you with timely updates and reliable communication. By opting in to SMS/Text Messages, you agree to the following:
Purpose
SMS messages are strictly for service-related communication such as:
- Job updates
- Service arrival times
- Technician status
- Coordination related to active services
We do not send marketing or promotional messages via SMS.
Opt-In
You may opt in to receive SMS messages by texting the keyword “START” when prompted or when interacting with our system. Enrollment is never presumed or automatically applied. When you opt in, the specific purpose of the messages will be clearly defined.
Opt-Out
You can opt out at any time by replying “STOP” from the device enrolled in messaging. This will unsubscribe you from future SMS messages until you explicitly opt in again.
You can also contact customer service for assistance:
Phone: 210-333-4287
Email: customerservice@tiger-tx.com
Requesting Help
Reply “HELP” at any time to receive information on how to contact support. This will provide you with support contact details and instructions. Please note that replying “HELP” does not unsubscribe you from messages.
Information Collected via SMS
When you opt in, we may collect personal details such as:
- Your mobile number
- Message content
- Other information you provide
This information is used only to provide SMS messaging services and will not be sold or used for marketing purposes.
Message Frequency
Message frequency may vary based on account activity. The estimated frequency will be clearly defined during the opt-in process. We strive to send only relevant messages related to your services.
Message and Data Rates
Standard message and data rates may apply when you send or receive SMS messages. Charges vary by carrier and plan. Check with your service provider for details.
Links to Additional Terms
For details on your rights and responsibilities related to SMS communication and website use, please review our Terms and Conditions.
Cookies & Tracking
Our website uses cookies and similar technologies to improve user experience and collect analytics. You can disable cookies in your browser settings or visit the Digital Advertising Alliance for opt-out options.
Your Privacy Choices
You have the right to:
- Access or correct your personal information
- Opt out of SMS or email communications at any time
- Request deletion of your personal information (subject to applicable law)
Contact Us
If you have questions about this Privacy Policy or how your data is used, please contact:
Tiger Sanitation
Phone: 210-333-4287
Email: customerservice@tiger-tx.com
